Pushover Notifications

Mobile Phone Notifications

We will use the Pushover notification app to receive notifications on your Android or Apple phone when a customer is available to speak to a representative on Vidcalls.

A push notification is a message on your phone indicating that a customer is waiting. It can be set up as a visual and audio notification. The application is free to install, and gives you a 30-day free trial to use. There are instructions at the end of this document to upgrade to the paid version. Please see your sales manager to discuss your arrangement for payment.

Follow the easy steps listed (in the left sidebar on desktop, and below on mobile devices) to start receiving push notifications on your mobile device. If you need assistance, please contact support@vidcalls.com.

Registration

Later, we’ll use your handheld device to install the app, but for now, registration is more easily done from a desktop or laptop computer. Please register with Pushover now on this page: https://pushover.net/signup.

Make sure you use the same email address with Pushover that you use for Vidcalls to allow for the integration. To make it easier, we recommend the same password as well.

Verify Email

Once you sign up, you will be redirected to the dashboard. You’ll receive an activation email to start using Pushover. All you have to do is click the activation link on your email.

Find Your User Key

Once you’ve clicked on the activation email link, you will be redirected to the dashboard. Find your user key on the dashboard and copy it to the clipboard. It’s a good idea to paste it somewhere. We will use it later to paste to your profile on the Vidcalls dashboard. For now, please copy your user key in Pushover:

Create Application

From the Pushover dashboard, scroll down to the Application section to register Vidcalls as the new application. Click on Create an Application/API Token.

A new window will popup, you will need to name the Application to get Vidcalls working on your Pushover account. You can simply name it Vidcalls and click the blue Create the Application button at the bottom of the page.

Save API Token

Once it’s done, you will be redirected to the Vidcalls application page with a token number. Please copy the token number. You can save it in the same place you pasted the User Key.

Insert to Vidcalls Profile

Now you can login to your Vidcalls dashboard and select the My Profile tab and scroll down until you find the Pushover fields.

All you need to do is paste your User Key and Token Application to the field and update your profile.

Install Pushover

Success! Now your pushover account is connected to our Vidcalls notification system. To start receiving notifications, you will need to download the Pushover App on your mobile device and login with your Pushover credentials. See screenshots below to download.

You’ll need to go to the App Store for Apple or Google Play for Android and Search Pushover Notifications.

Open the app and follow the instructions to download it onto your phone. See below.

Be sure to click “Allow” when asked if you would like it to send you notifications. In both the Settings section of the mobile App and the Pushover website you can enable Quiet Hours so you do not receive notifications during a specified time like evenings and vacations.

Login & Add Device

Name your device. Anything that you would recognize.

Now you’re set. You’ll get notifications on your phone when a meeting request is received. Be sure to check your mobile device to ensure sound and vibration settings are set properly.

Upgrading Pushover after the Trial Period

Pushover offers a 30-day free trial. If you want to upgrade after the first 30 days, you will need to click the right top menu on your app. Complete the steps for payment. Once completed, you will have unlimited pushover devices to install forever—no subscription or recurring payment required.